Staff Instructional Designer, Media Developer
ServiceNow
Aug 2021 – Present
- Designing and developing high quality instructional materials and curricula for a variety of delivery types targeting ServiceNow’s internal technical audience.
- Coaching contractors and interns, overseeing project objectives, planning, briefing, action, and review.
Senior Instructional Designer
ServiceNow
Mar 2020 – Aug 2021
- Designing high quality instructional materials and curricula for a variety of delivery types targeting ServiceNow’s internal technical audience.
Instructional Designer II
YouTube (via Synergis)
Oct 2018 – Mar 2020
- Collaborated with stakeholders and subject matter experts (SMEs) to understand business needs and translated them into learning and performance objectives.
- Lead content collaboration with stakeholders, problem-solving to achieve performance objectives, and resolve issues, risks and quality challenges.
- Worked with SMEs and stakeholders to facilitate approvals and gain alignment on content direction, design and details.
- Identified and incorporated the most effective and innovative practices in learning delivery including social and peer learning, game-based learning, informal learning, and performance support.
- Sought out new learning solutions and brought innovative ideas to individual projects and the team at large.
- Applied best practices in adult learning to design, write, and build a range of high-quality learning experiences, with an emphasis on e-learning, video, animations and gamification.
- Curated existing content into new learning designs and paths.
- Uploaded learning solutions into the learning management system (LMS) and tested complete solutions in target environments.
Senior E-Learning Designer
Cydcor
March 2018 – Oct 2018
- Co-managed Learning and Development team.
- Responsible for designing and developing curriculum, eLearning, and introduced the newest online training techniques for the sales field
- Designed content in Salesforce to ensure sales agent success.
- Frequented sales offices and kept current on the sales industry.
- Produced audio and video for training materials.
- Developed performance improvement analyses.
Senior Instructional Designer
Dine Brands Global
March 2014 – March 2018
- Provided accurate, timely training tools and programs including rollout guides, reference guides, tests, shelf-lives, laminates, training videos, DVD production, and various special projects. Some of these projects include:
- 2014, 2015, and Q1 of 2016’s IHOP Promotion and Test Materials
- Manager in Training online curriculum (the first IHOP online curriculum)
- Coordinated cross-functional reviews and approvals for all training documents.
- Produced and directed training videos and served as voice-over talent, script writer, editor, still photographer, and teleprompter operator.
- Facilitated pre and post-production activities for training video development.
- Developed and updated manuals, training packets, and other training materials.
- Supported instructional design projects by coordinating print requirements and specifications with print vendors.
- Supported instructional design projects by coordinating production requirements and specifications with production company vendor.
- Worked with subject matter experts (SMEs) to support the documentation of procedures for new training modules.
- Established and maintained partnerships with managers, vendors, and others in the organization for the production of training materials.
- Applied standardized training development methodology and adult learning principles to the design of training materials
Instructional Designer, Copywriter, and Voice Over Talent
California Department of Education
October 12 – March 2014
- Designed, developed, and implemented curriculum for online courseware, which included interactive design and tracked assessments.
- Designed and developed the following training programs:
- Physical Fitness Test Series – Required training for physical education teachers and test administrators throughout California
- Assessment Literacy Professional Learning Series – Required training for school districts throughout California supporting newly adopted Common Core State Standards
- Partnered with internal and external leads to design training programs.
- Wrote content outlines, storyboards, and scripts.
- Copy edited
- Provided quality control review and approval
- Provided voice-over talent
- Recorded and edited audio
Instructional Designer
University of Santa Monica
July 2011 – August 2013
- Designed and developed the Online Graduate Program curriculum
- Wrote content outlines, storyboards, and scripts
- Copy edited
- Provided quality control review and approval
- Provided voice-over talent
- Recorded and edited audio
- Supervised video and audio production and post-production
Nick Rester 