Work History

Staff Instructional Designer, Media Developer
ServiceNow
Aug 2021 – Present

  • Managing, onboarding, and coaching new hires, interns, and contractors.
  • Designing and developing high quality instructional materials and curricula for a variety of delivery types targeting ServiceNow’s internal technical audience.
  • Coaching contractors and interns, overseeing project objectives, planning, briefing, action, and review.

Senior Instructional Designer
ServiceNow
Mar 2020 – Aug 2021

  • Designing high quality instructional materials and curricula for a variety of delivery types targeting ServiceNow’s internal technical audience.

Instructional Designer II
YouTube (via Synergis)
Oct 2018 – Mar 2020

  • Collaborated with stakeholders and subject matter experts (SMEs) to understand business needs and translated them into learning and performance objectives.
  • Lead content collaboration with stakeholders, problem-solving to achieve performance objectives, and resolve issues, risks and quality challenges.
  • Worked with SMEs and stakeholders to facilitate approvals and gain alignment on content direction, design and details.
  • Identified and incorporated the most effective and innovative practices in learning delivery including social and peer learning, game-based learning, informal learning, and performance support.
  • Sought out new learning solutions and brought innovative ideas to individual projects and the team at large.
  • Applied best practices in adult learning to design, write, and build a range of high-quality learning experiences, with an emphasis on e-learning, video, animations and gamification.
  • Curated existing content into new learning designs and paths.
  • Uploaded learning solutions into the learning management system (LMS) and tested complete solutions in target environments.

Manager Senior E-Learning Designer
Cydcor
March 2018 – Oct 2018

  • Managed Learning and Development team.
  • Responsible for designing and developing curriculum, eLearning, and introduced the newest online training techniques for the sales field
  • Designed content in Salesforce to ensure sales agent success.
  • Frequented sales offices and kept current on the sales industry.
  • Produced audio and video for training materials.
  • Developed performance improvement analyses.

Senior Instructional Designer
Dine Brands Global
March 2014 – March 2018

  • Provided accurate, timely training tools and programs including rollout guides, reference guides, tests, shelf-lives, laminates, training videos, DVD production, and various special projects. Some of these projects include:
    • 2014, 2015, and Q1 of 2016’s IHOP Promotion and Test Materials
    • Manager in Training online curriculum (the first IHOP online curriculum)
  • Coordinated cross-functional reviews and approvals for all training documents.
  • Produced and directed training videos and served as voice-over talent, script writer, editor, still photographer, and teleprompter operator.
  • Facilitated pre and post-production activities for training video development.
  • Developed and updated manuals, training packets, and other training materials.
  • Supported instructional design projects by coordinating print requirements and specifications with print vendors.
  • Supported instructional design projects by coordinating production requirements and specifications with production company vendor.
  • Worked with subject matter experts (SMEs) to support the documentation of procedures for new training modules.
  • Established and maintained partnerships with managers, vendors, and others in the organization for the production of training materials.
  • Applied standardized training development methodology and adult learning principles to the design of training materials

Instructional Designer, Copywriter, and Voice Over Talent
California Department of Education
October 12 – March 2014

  • Designed, developed, and implemented curriculum for online courseware, which included interactive design and tracked assessments.
  • Designed and developed the following training programs:
    • Physical Fitness Test Series – Required training for physical education teachers and test administrators throughout California
    • Assessment Literacy Professional Learning Series – Required training for school districts throughout California supporting newly adopted Common Core State Standards
  • Partnered with internal and external leads to design training programs.
  • Wrote content outlines, storyboards, and scripts.
  • Copy edited
  • Provided quality control review and approval
  • Provided voice-over talent
  • Recorded and edited audio

Instructional Designer
University of Santa Monica
July 2011 – August 2013

  • Designed and developed the Online Graduate Program curriculum
  • Wrote content outlines, storyboards, and scripts
  • Copy edited
  • Provided quality control review and approval
  • Provided voice-over talent
  • Recorded and edited audio
  • Supervised video and audio production and post-production
Advertisement